AWESOME panel of providers describes how 2021 is changing for their companies and their customers

January 28, 20212 minute read

The AWESOME Transformative Leadership Panel held on January 21 featured leaders from top companies providing supply chain services, who described 2020 as a year when everything changed and opened new possibilities for their companies and their customers in 2021 . The panelists were Tami Allensworth, SVP Customer Experience, J.B. Hunt; Kelly Blacker, SVP Global Air, Expeditors; and Jen Theisen, VP North American Surface Transportation, C.H. Robinson. The moderator was Natalie Putnam, CEO, DeliveryCircle, and an AWESOME Advisor/

The unexpected circumstances of 2020 caused what one panelist called a “freight cliff.” People stopped traveling so air freight had no planes to fly on. Costs shot up. Some companies stopped producing. Then a lot of medical products were being moved.

After a busy start to 2020, business basically stopped. Then demand came back with a vertical spike. Networks were out of balance and capacity was tight.

Panelists explained how their business – and their relationships with shippers who are their customers – changed as a result.

Some insights from the conversation:

The panelists were asked what leadership attributes they “leaned on” to get through these times. Their answers aren’t just for providers or others in a similar situation, but also offer broader lessons about keeping teams together and looking out for employees’ well-being through challenging times.

The complete program is available on VIDEO